Performance Insights Report: Measuring Patient Needs to Reduce Suffering
Improve Patient Engagement, Clinical Outcomes and Performance through Measuring Unmet Patient Needs

Reducing suffering by meeting patients' needs is a differentiating strategy that creates value for patients and re-engages those who provide care in the mission of health care.

Learn How Your Organization Can Reduce Suffering Using Press Ganey's Compassionate Connected Care™ Framework

  • Delineate between suffering "inherent" to disease and suffering that is "avoidable" in the health care process.
  • Categorize addressable sources of suffering into four actionable areas— Clinical Excellence, Operational Efficiency, Caring Behaviors and Culture.
  • Utilize composite score and insights into patients' unmet needs to determine where improvement must be focused.

For questions, please contact

Complete the form to receive your copy of the report.
This paper focuses on why providers should focus on measuring what matters to patients, identifying unmet needs and improving performance to better meet those needs.
White Paper