EDCAHPS Early Adopter Study: Understanding Patient-Centered Value in the Emergency Department
EDCAHPS Early Adopter Study Identifies Emergency Room Improvement Opportunities in Preparation for EDCAHPS
Key findings highlight how purposeful, compassionate communication influences patients' likelihood to rate their emergency department experiences highly and recommend the facility.
More than half of hospital inpatients are admitted through the ED, making it a key contributor to the end-to-end patient experience. Meeting patients’ needs and reducing suffering in the ED will improve their perceptions of the overall quality of the hospital's care.
Gain Insight into the Aspects of Care that Patients Identify as Being Important:
Patients' perceptions that nurses listened carefully to them significantly drives top box ratings for Overall ED Experience and Likelihood to Recommend the ED, whether or not they received medication for pain.
Patients' perceptions that ED caregivers did everything they could to help with pain has a greater influence on the patient experience than receipt of pain medication.
Being kept informed about wait times has the same influence on the ED patient experience as getting care quickly.