OAS CAHPS: Findings from Early Participants and Program Updates

Jodie Cunningham and Allyson Weaver Bunker

Webinar Available On-Demand
Recorded Thursday, May 12, 2016

Voluntary data collection for the Centers for Medicare & Medicaid Services (CMS) Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) program is underway. An early understanding of the unique needs of these patients can put your organization in a stronger position in anticipation of mandatory implementation and potential pay-for-performance requirements.

Press Ganey is pleased to share a first look at new insights into the aspects of care that ambulatory surgery patients identify as being important to their overall care experience. Research findings reflect results from more than 138 organizations measuring the patient experience with outpatient surgery or diagnostic procedures in hospital-based outpatient surgery departments or freestanding ambulatory surgery centers.

The speakers discussed the early research findings and review important details and updates for the OAS CAHPS program, including:

  • Initial performance of the early OAS CAHPS participants
  • Overall drivers of ratings and opportunities for improvement
  • How Press Ganey Ambulatory Surgery questions impact and enhance ratings
  • Review of the 2016 OAS CAHPS details and timeline
  • Benefits of voluntary OAS CAHPS participation