Declare Zero as the Goal: Creating and Sustaining a Culture of Safety and Reliability
Craig Clapper
Jack Lynch

Webinar Available On-Demand
Recorded Thursday, April 14, 2016

Organizational priorities are subject to change; core values are not. When it comes to patient safety, zero is the only acceptable goal—and reliability science informs us that zero is possible. Establishing the reduction of harm as a precondition of clinical operation is a critical step for organizations striving to accelerate the pace of improvement in safety and keep the patient at the center of organizational strategy. To deliver on the patient promise of safe, effective, compassionate care, health care organizations must make the commitment to reduce serious safety events by committing to the goal of zero harm.

Watch this webinar to hear Craig Clapper, partner, Press Ganey consulting services, and Jack Lynch, president and CEO, Main Line Health, discuss the fundamentals of creating a culture of safety and how to achieve success reducing serious safety events.

Topics covered in this webinar include:

  • Hard core culture—the link to organizational outcomes
  • The senior leader—what you say and what you do influences your organization's culture
  • Examples of how to promote the Zero Harm goal