CNO Roundtable: A Patient-Centered Approach to Bedside Shift Report
Jennifer Ellman, MSN, RN, NE-BC, CEN, Assistant Chief Nurse, Specialty & Hospital Based Services, VA Palo Alto Healthcare System
Christy Dempsey, MSN, MBA, CNOR, CENP, FAAN, Chief Nursing Officer, Press Ganey Associates

Webinar Available On-Demand
Recorded Tuesday, Nov. 14, 2017

Nurse shift changes require the successful transfer of information between nurses to prevent adverse events and medical errors. Patients and families can play a central role in the process to make sure these care transitions are safe and effective.

Download this on-demand webinar, CNO Roundtable: A Patient-Centered Approach to Bedside Shift Report. Learn how the VA Palo Alto Health Care System developed a patient-centered bedside shift strategy to address declining communication scores and build a compelling plan to engage patients and their family members. Bedside shift handoff can have a transformative effect on organizational culture to move from a staff-oriented perspective to a more mindful, patient-centered philosophy.

Presentation topics include:

  • Understand critical elements of a successful bedside shift handoff strategy, including overcoming resistance to change and other common barriers
  • Create an engaging and effective nurse training curriculum
  • Learn how to prepare patients to be able to engage in and reinforce bedside shift handoff
  • See improvements in patient and nurse experience, and quality outcomes

Make Your Care Transitions Safe and Effective—Watch Now >