2017 PERFORMANCE INSIGHTS REPORT Our latest white paper, Performance Insights: Health Care Improvement Trends, offers an analysis of deep patient experience data and insight into specific types of improvements that are most likely to drive performance in patients’ overall ratings of care.
Notable findings our research revealed include:
Providers, in aggregate, improved on nearly every HCAHPS measure from 2015-2016, with some showing greater improvement than others on certain measures.
The top drivers of performance on the Overall Rating measure included patients’ perceptions of nurse courtesy and teamwork.
Of the health systems with improved performance on all three of the top drivers from 2015-2016, 86% also increased their percentage of top-box scores for Overall Rating.
Fill out the form on this page to download the paper and learn how you can better support your organization’s continued journey to improving the safety, quality and experience of care.