In-depth analyses presented in our Performance Insights report, Redesigning Health Care Delivery: Lessons from the ED, identify a pathway for redesigning care delivery models to align clinical excellence with the outcomes that matter to patients in order to consistently and reliably meet ED patients’ needs for safe, high-quality care and to reduce their suffering.
Some of the key analyses of proprietary Press Ganey data presented in the paper include:
Performance improvement when looking at performance across individual measures
Segment analysis showing that the needs of patients with the most severe and least severe conditions were more fully met than those of patients in the intermediate severity group
Analysis showing that timely care initiation has more influence on global rating than receipt of pain meds
The ED is a microcosm of the larger health care system and an ideal setting for evaluating processes that can be applied to multiple care environments.
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