Leveraging Process Improvement to Support a Sustainable Patient Experience Strategy
Webinar Available On-Demand
Recorded Wednesday, June 27, 2018

Health care leaders are facing tremendous pressure to improve the patient experience and deliver high-quality care. Building efficient processes, protocols and behaviors are foundational to the delivery of safe, cost-effective and exceptional patient experiences. Leveraging proven process improvement tools and methods are key strategic approaches to delivering on the patient promise.

Download the webinar recording to learn best practices for increasing quality, timeliness and productivity at your organization. Hannah Shipton, senior manager of improvement strategies at Press Ganey, outlined specific process improvement methods and tools that leaders at all levels can utilize to drive a sustainable patient experience strategy, both organization-wide and in specific departments.

Presentation topics include:

  • Gain an understanding of core process improvement principles,
  • Learn about the eight wasteful processes that negatively impact the patient experience,
  • Discover tools and concepts that enable tactical improvements in wait times, patient access, rounding, and
  • Understand how to leverage a daily management system as a sustainability framework.

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