CNO Roundtable: UCLA Medical Center—Delivering Award-Winning Nursing Quality Improvement

Webinar Available On-Demand
Recorded Tuesday July 9

Guided by an unwavering commitment to exceptional patient care, Melissa Reider-Demer, transitional care nurse practitioner and neurology department quality officer for the David Geffen School of Medicine at UCLA/UCLA Health, and Press Ganey 2018 Nurse of the Year Award winner, has leveraged her role as an advanced practice nurse to champion quality improvement programs that improve patient access, enhance the patient experience, and result in measurable advances in safety, quality, and care delivery.

Watch our CNO Roundtable to learn more about the innovative programs Melissa Reider-Demer has developed and implemented to advance care delivery at UCLA Health. Topics we covered include the following:
  • Identifying barriers in coordination and transition processes
  • Redesigning staff models to meet both patient and service line needs
  • Training care team members on patient-centered care best practices
  • Understanding the ROI of a more effective approach
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