High Reliability and Breakthrough Transformation:
Providence St. Joseph Health's Commitment to Changing Behaviors to Improve Safety Outcomes

Webinar Available On-Demand
Recorded Monday, October 14


The path to High Reliability is paved with clear expectations, targeted education, and organizational alignment around a commitment to Zero Harm. To achieve breakthrough transformation in this area, leaders must develop and promote a culture of safety, engage staff in the practice of safety behaviors, and ensure systems are in place that support psychological safety, transparency, and accountability.

Watch our Safety and High Reliability webinar  to learn how leaders at Providence St. Joseph Health combined HPI Press Ganey’s proven High Reliability methodology with their organization’s mission, vision, and values to deliver on the patient promise of personalized, high-value, safe patient care. During the webinar, Amy Compton-Phillips, executive vice president and chief clinical officer, and Jennifer Bayersdorfer, senior vice president and chief quality officer, shared details regarding their organization’s transformational journey, including the following:
  • Why they are working to become a High Reliability Organization
  • How they aligned their safety goals with an organization-wide safety education plan
  • What results they have achieved by changing staff behaviors and instilling accountability
Watch today to learn how your organization can improve the safety and reliability of your patient care.

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WATCH THE ON-DEMAND WEBINAR