These resources have been developed to help health care leaders, caregivers, and their colleagues implement processes and plans to enable optimal delivery of care in these challenging times.

The extraordinary commitment of caregivers and their response to this crisis is beyond compare. We are privileged to support them in any way we can. As you and your colleagues remain focused on caring for your patients, the Press Ganey team will continue to develop tools and resources to support your efforts and add them to this page.
ON-DEMAND WEBINARS

Impact of CMS COVID-19 Guidance on CAHPS Program

Kaycee Glavich, MPP – Director of Policy
March 31, 2020 (6 min. 33 sec.)

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Providing Compassionate Care for Isolated Patients and Families

Julie Samuelson, RN, MSN, CCMP – Senior Associate, Strategic Consulting
March 30, 2020 (16 min. 51 sec.)

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Rapid Task Education for Frontline Staff: Using High Reliability Tools

Judy Ewald, BS, MPA, CPHQ – Senior Associate, HPI/Press Ganey Consulting
March 30, 2020 (11 min. 43 sec.)

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Applying High Reliability Operating Principles in Crisis

Judy Ewald, BS, MPA, CPHQ – Project Consultant, Press Ganey Strategic Consulting
March 18, 2020 (9 min. 34 sec.)

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Creating Inpatient Capacity in Emergent Situations

Bonnie Thompson, MSN, MBA, RN – Senior Associate, Press Ganey Strategic Consulting
March 18, 2020 (15 min. 48 sec.)

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Staffing Strategies in High Demand and Emergent Situations

Adam Higman, DHA, FACHE – Partner, Press Ganey Strategic Consulting
March 18, 2020 (25 min. 20 sec.)

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Creating Ambulatory Capacity During Emergent Situations

Shelly Turner, DNP, RN – Clinical Improvement Manager, Press Ganey Strategic Consulting
March 19, 2020 (14 min. 9 sec.)

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BLOGS

COVID-19 Caregiver Collaborative: Practical Insights and Notes from the Field

Jessica Dudley, MD – Chief Clinical Officer, Press Ganey
April 6, 2020

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Caregiver Collaborative: Supporting Clinician Well-Being During COVID-19

Jessica Dudley, MD – Chief Clinical Officer, Press Ganey
April 2, 2020

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Transparency is a Rising Tide in the COVID-19 Battle

Tejal Gandhi, MD, MPH, CPPS – Chief Safety and Transformation Officer, Press Ganey
March 31, 2020

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Trust in the Time of Coronavirus

Chrissy Daniels – Chief Experience Officer, Press Ganey
March 25, 2020

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Remember the Caregivers: Be in the Arena

Jessica Dudley, MD – Chief Clinical Officer, Press Ganey
March 23, 2020

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Caring for Caregivers: A Leadership Checklist

Tejal Gandhi, MD, MPH, CPPS – Chief Safety and Transformation Officer, Press Ganey
March 20, 2020

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Recognizing the Commitment of Nurses

Christy Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN – Chief Nursing Officer, Press Ganey
March 17, 2020

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INDUSTRY ARTICLES

Surveying (and Learning) Throughout Times of Crisis

Thomas H. Lee, MD, MSc – Chief Medical Officer, Press Ganey
March 19, 2020

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How Coronavirus Sparked Industry Collaboration, Team-Based Care

Jessica Dudley, MD – Chief Clinical Officer, Press Ganey
March 27, 2020

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Creating the New Normal: The Clinician Response to Covid-19

Thomas H. Lee, MD, MSc – Chief Medical Officer, Press Ganey
March 17, 2020

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INSIGHTS AND BEST PRACTICES
VIDEOS

Safety 2025: Accelerate to Zero

March 11, 2020 (1 min. 47 sec.)

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COVID-19 CAREGIVER COLLABORATIVE
In response to the COVID-19 crisis, Press Ganey convened physicians, nurses, and administrative leaders from health care systems across the country to participate in a weekly conversation to share experiences from the front lines of care and ideas for supporting caregivers during this challenging period.

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