Redesigning AdvantageCare Physicians
Front-Office Functions to Improve the
Patient Experience, Access and Efficiency

Webinar Available On-Demand
Recorded Thursday, November 8

Patients form their first impression of your medical practice the moment they walk through the door. Effective operations contribute to an exceptional patient experience and efficient utilization of resources, both of which can have a positive impact on your patients' health care journeys.

Watch this webinar today to learn how AdvantageCare Physicians (ACPNY), one of the largest medical groups in the New York metropolitan area redesigned established operational processes and standards to optimize its front-office performance and improve the patient experience.

Anne Dunne, ACPNY, senior vice president and chief operating officer and Adam Higman, partner, strategic consulting at Press Ganey, discussed best practices for improving front-office productivity, including:
  • Identifying inefficiencies in front-office workflow,
  • Restructuring the front-office staff to improve productivity and workflow,
  • Training staff members in core job functions to enhance the patient experience, and
  • Establishing job behaviors and services expectations for new positions.
Learn how ACPNY partnered with Press Ganey Consulting to create a more patient-centered environment that achieves high performance, High Reliability and continuous improvement.

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