Performance Insights: Reducing Serious Safety Events: A Critical Dimension of the Patient Experience
WHITE PAPER: REDUCING SERIOUS SAFETY EVENTS
Press Ganey is pleased to release a new research paper—Reducing Serious Safety Events: A Critical Dimension of the Patient Experience,
co-authored by Dr. James Merlino, Press Ganey’s President and CMO of Strategic Consulting and Dr. Gary Yates, Manager Partner, Strategic Consulting. This paper outlines six transformational principles that will help health care entities transform culture and improve patient safety.
Strategies defined in the paper will help health leaders reduce Serious Safety Events by:
Committing to a goal of zero harm events.
Understanding the interdependency between safety, quality and patient-centricity.
Leveraging data and transparency to identify performance gaps and drive improvement.
Creating and sustaining a culture that supports caregivers in the mission to provide safe, high-quality, empathic care.
Research and case studies presented in this paper detail insights to significantly improve safety, the patient experience and the overall value of care in your organization.