2019 White Paper
A Unified Approach to Driving Patient and Physician Loyalty
In an increasingly consumer-driven, value-based health care marketplace, patient and physician loyalty are critical to the operating and financial success of an organization. Understanding and investing in a culture that promotes loyalty creates a virtuous cycle that positively impacts the safety, quality, and experience of care, while ultimately driving key business objectives to retain and increase market share.
A Unified Approach to Driving Patient and Physician Loyalty, establishes the interdependencies of patient and physician loyalty and offers a practical approach for medical practices, hospitals, and health systems to target areas where improvement is likely to make a meaningful impact in multiple areas of organizational performance.

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