The Rising Tide Measure:
Communication With Nurses

In the most recent white paper in our Performance Insights series, Press Ganey researchers identify Communication with Nurses as a “rising tide” measure within the value-based purchasing (VBP) framework. The white paper, "The Rising Tide Measure: Communication With Nurses", demonstrates the importance of nurse communication in driving many other aspects of the patient experience.

Based on an analysis of HCAHPS results for more than 3,000 U.S. acute care hospitals, the paper demonstrates a relationship between performance in the Communication with Nurses patient experience-of-care dimension and other dimensions, including:

  • Responsiveness of Hospital Staff
  • Pain Management
  • Communication about Medicines
  • Overall Rating of Hospital

As a “rising tide” metric, focusing improvement efforts on improving communications between nurses and patients will lead to gains in other dimensions and can lead to improved Medicare reimbursement.