NEW PRESS GANEY RESEARCH NOTE Patient Experience in the Very Elderly: An Emerging Strategic Focus
RESEARCH NOTE: PATIENT EXPERIENCE IN THE VERY ELDERLY
Managing the complexities of the growing Medicare population is becoming a strategic imperative for health care systems. New data looking at patient experience ratings in the “Very Elderly” (patients over 80 years of age) point to distinctions within the Medicare population that have important clinical and financial implications.
In response to these trends, Press Ganey has developed a new Research Note, Patient Experience in the Very Elderly: An Emerging Strategic Focus. This report is an analysis of more than 1.5 million responses to inpatient surveys including both HCAHPS and Press Ganey measures. The research explores the drivers of patient loyalty for the “Very Elderly” (ages 80 and older) and the strategic benefits of patient segmentation to improve the quality, safety and delivery of care.
The research findings and case studies presented in this paper can help you more effectively meet the needs of this important patient segment.
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This report is designed to provide health care executives with insights on the clinical and strategic benefits for health care organizations creating targeted care strategies for the “Very Elderly” population.